1. Acceptance of These Terms
By accessing aksaayurveda.com or by using any Aksa Ayurveda service, you accept these Terms and Conditions. If you do not accept them, please do not use the website or our services.
These terms apply to the website and to the channels we use to communicate with you through it — telephone, WhatsApp and email. Where a policy linked from this page covers the same subject, that policy forms part of these terms.
Aksa Ayurveda may change these terms at any time. The date at the top of this page is the date of the last change, and your continued use of the website or our services after a change means you accept the revised terms.
2. About Aksa Ayurveda
Aksa Ayurveda is an Ayurvedic practice that has consulted patients for over 30 years and currently runs consultations both by video and at its two Delhi clinics. Our medicines are manufactured at our own HACCP, WHO-GMP and ISO 9001:2015 certified unit and pharmacy in Faridabad, India.
Clinic addresses:
- Model Town — Third Floor, B-16, Above AU Small Finance Bank ATM, Derawal Nagar, Model Town, Delhi – 110009. Open 10:00 am to 07:00 pm, all days.
- Burari — 2nd Floor, PVT. 449, KH. No. 137/5/11, Block B, Sant Nagar, Burari, Delhi – 110084. Open 09:00 am to 08:00 pm, all days.
3. Our Services
We provide the following, and these terms apply to each of them:
- Video consultations with an Aksa Ayurveda doctor, booked in advance and conducted over a video call.
- Clinic consultations at our two Delhi branches. The clinics take walk-ins.
- Prescribed Ayurvedic medicines together with a diet and lifestyle plan prepared for you by your doctor.
- Delivery of your prescribed medicines and health package to your address in India and, where available, internationally.
- Support from a health coach before, during and after your consultation, by phone, WhatsApp or chat.
Availability of a service can depend on your country, on local regulations, and on what your doctor considers appropriate. A consultation is a medical service; it is not a consumer purchase and the outcome of treatment cannot be guaranteed.
4. Medical Disclaimer
Health articles, remedy guides, herb pages, symptom pages and videos published on this website are provided for general education. They are not a diagnosis, a prescription or a substitute for consultation with a qualified practitioner, and they are not a recommendation to buy any product.
You should not start, stop or change any medication based on content read on this website. Ayurvedic treatment addresses the underlying condition rather than only the symptoms, so progress is usually gradual and varies with your age, health status, and how closely the plan is followed.
In a medical emergency, do not use this website or a video consultation. Contact your nearest hospital or emergency services immediately.
5. Consultation Fees and Payment
Consultation fees depend on your location and on the kind of consultation your case requires:
- India, Bangladesh, Sri Lanka, Nepal, Pakistan, Bhutan and Afghanistan — a general consultation is Rs.49 and a specialised consultation is Rs.500.
- Any other country — a general consultation starts at $20 for a 30-minute session and a specialised consultation is $35.
- Additional consultations after your treatment has begun are charged at $10 for 30 minutes.
Every consultation includes a 7-day free follow-up. Medicines, wellness products and any other service are charged separately and depend on what your doctor prescribes.
A care coordinator confirms the fee that applies to your case before anything is paid. Payment is collected through a secure payment link sent by your health coach; the payment gateway we use is CCAvenue, which encrypts transaction data and is PCI DSS compliant. We do not ask you to send card details by email or chat.
Fees are revised from time to time. The fee confirmed to you at the time of booking is the fee that applies to that consultation.
6. Booking, Rescheduling and Cancellation
A consultation slot is confirmed once your health coach has your details and the applicable fee has been paid. Please join the video call from a quiet place with a stable connection, and keep your reports and prescriptions available for review.
If you need to change a booked slot, tell your health coach before the scheduled time so the appointment can be moved. Cancellations, refunds and returns are handled under our Cancellation Policy and Refund Policy.
If you do not attend a booked consultation and have not informed us, the fee paid for that session may be treated as used. Your health coach can advise on the next available slot.
7. Prescribed Medicines and Delivery
Aksa formulations are prescribed, not chosen from a shelf. A qualified Aksa physician decides the formulation, dosage and duration for you, and we do not sell prescription medicines independently of that consultation.
Prescribed medicines are dispatched within 24 hours of your consultation. In-transit time depends on your address, and the timelines, tracking, customs duties and international handling are set out in our Shipping Policy. Any customs duty or tax charged in your country is payable by the recipient.
Aksa Ayurveda does not manufacture or prescribe the rare Ayurvedic formulations that use heavy metals. On receipt, check that the package is intact and the items match your prescription, and contact your health coach promptly about anything incomplete or damaged.
Medicines are to be kept out of the reach of children, stored as instructed on the label, and taken for the duration your doctor advises. Do not share a prescription medicine with another person.
8. Information You Provide
Your treatment depends on the information you give us. You agree to provide accurate details about your age, condition, medical history, current medication and test reports, and to inform your doctor of any change that affects your treatment.
By submitting a form, booking a consultation or messaging us, you consent to being contacted by Aksa Ayurveda representatives over call, SMS, WhatsApp and email to the number and address you provide. You understand that this overrides the DND or NDNC registration on your mobile number.
Where you share reports or records belonging to another person, you confirm that you are authorised to share them and that the person has consented to their use for their own treatment.
How your information is collected, stored, used and protected is described in our Privacy Policy.
9. Acceptable Use
You agree not to use this website:
- for any unlawful purpose, or in any way that breaches applicable laws, regulations or codes of practice;
- to transmit material that is harassing, defamatory, obscene, threatening or otherwise objectionable;
- to gain unauthorised access to our systems, or to interfere with another person’s use of the website;
- to disrupt or attempt to disrupt the website, its servers or its networks, including by automated scraping, excessive requests, or introducing malicious code;
- to copy, reproduce or republish our content beyond your own personal use, or to impersonate Aksa Ayurveda, a doctor or a health coach;
- to rent, lease, sell, sublicense or lend your access to the website or to any service offered through it;
- to use our consultation channels to obtain medicines for someone other than the patient named in the consultation.
10. Intellectual Property
Unless expressly stated otherwise, all content on this website — text, logos, graphics, images, videos, names, page design, the underlying software and the compilation of content — belongs to Aksa Ayurveda or is used by us under licence, and is protected by Indian and international copyright laws.
You may print or download material for your own personal, non-commercial reference. You may not republish, sell, adapt, distribute or use it commercially without our written permission. Third-party names, marks and content remain the property of their owners.
11. Privacy and Cookies
Aksa Ayurveda follows reasonable security practices and procedures to protect the personal and sensitive information collected from you, and reviews those practices regularly. Medical information is treated as sensitive personal data under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Our own website does not set cookies and stores nothing in your browser, so nothing about how you browse is used to profile you or to show you adverts on other sites. The embedded map on our clinic and contact pages and the video players on some pages are served by Google, and those services can set their own cookies. Section 6 of the Privacy Policy explains this in full, and every feature of this site — including booking a consultation — works with those third-party cookies refused.
The full description of what we collect, why, how long we keep it, and how to reach us about it is in our Privacy Policy, which takes precedence over this summary.
12. Third-Party Links and Content
The website may link to third-party sites, and may carry content from third parties. Those links are for convenience only. We do not control them, we do not endorse them, and we are not responsible for their content, products, services or privacy practices. Transactions you enter into with a third party reached through this website are between you and that party.
13. Limitation of Liability
To the maximum extent permitted by law, Aksa Ayurveda, its doctors, staff and affiliates are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or business, arising from your use of the website or your inability to use it.
The website is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted, timely or free of errors, that defects will be corrected, or that the site or its server are free from viruses or other harmful components.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded. Nothing in this section affects your statutory rights as a consumer.
14. Indemnification
You agree to indemnify and hold harmless Aksa Ayurveda, its owners, doctors and staff against losses, expenses, damages and costs, including reasonable legal fees, arising from your breach of these terms, your misuse of the website or our services, or your infringement of any third-party right.
15. Termination and Access Restriction
We may suspend or withdraw your access to the website and to our services at any time, and without notice, where we reasonably believe these terms have been breached, where continued access would put a patient or our staff at risk, or where we are required to do so by law.
You may stop using the website at any time. Where a consultation has been paid for and is then cancelled by us, the fee for that consultation is refunded or adjusted under the Refund Policy.
16. Governing Law and Jurisdiction
These terms are governed by the laws of India. Any legal action or proceeding arising out of or relating to these terms, or to your use of the website or our services, shall be brought exclusively before the competent courts of Delhi, India.
17. Changes to These Terms
Aksa Ayurveda may revise these terms and the policies linked from them at any time by updating this page. Changes take effect when the revised page is published, and your continued use of the website or our services afterwards constitutes acceptance of them. Please review this page periodically, particularly before booking a consultation.
18. Contact Us
Questions about these terms, or about any policy listed below, can be sent to us directly:
- Aksa Ayurveda, New Rohtak Road, near Liberty Cinema, Dev Nagar, Karol Bagh, Delhi, India
- Phone / WhatsApp — 91 8826111667
- Email — info@aksaayurveda.com
We aim to respond within 24 hours.
Our other policies, read together with these terms: