1. What This Policy Covers
This policy covers cancelling — calling off an appointment, stopping a package before it is sent, or ending a course of treatment. It sets out the notice we need and what is charged when something is cancelled.
What happens to the money afterwards — how much comes back, who pays return shipping, and how long a credit takes to appear — is governed by our Refund Policy, and the two should be read together.
Aksa does not run an online shop. There is no cart and no self-service order to cancel: appointments are booked through a health coach and medicines are dispatched on your doctor’s prescription, so cancellations are handled by the person already looking after your case.
2. Cancelling or Rescheduling a Video Consultation
Video consultations are booked ahead for a particular date and time with a particular doctor. Tell your health coach before that time and you can either move the appointment or cancel it.
- Reschedule. The slot is moved to the next time that suits you and your doctor, at no further charge. Rescheduling is not a new consultation, so the fee already paid covers it.
- Cancel. The fee for that consultation is refunded in full, or held as credit against a later appointment if you prefer.
- Cancel on the day. We will always take the call, but a doctor’s time that day is already reserved, so a same-day cancellation is reviewed case by case rather than refunded as a matter of course.
Give us as much notice as you can. A slot released a day ahead can be offered to another patient; one released five minutes before the call usually cannot.
3. Missed Appointments
If you do not attend a booked consultation and have not informed us, the doctor’s time was held and the fee for that session is treated as used. This is not a penalty — it is the cost of the appointment that could not be given to anyone else.
If you missed it because of an illness, an emergency, or a problem connecting, say so. Your health coach will book you with the next available slot, and where the reason was outside your control we will not charge you twice for the same consultation.
If a video call drops out or you cannot get through, tell us immediately rather than waiting — a connection failure is not treated as a missed appointment.
4. Cancelling a Clinic Appointment
The two Delhi clinics take walk-ins, and there is nothing to cancel for an unscheduled visit — simply do not come.
Where a clinic appointment has been scheduled with a specific doctor, the same notice applies as for a video consultation: tell us before the booked time and the slot is moved or released. The registration you pay at a clinic covers the consultations included in its validity period, so it is not refunded once a consultation has been taken.
5. Cancelling Before Your Medicines Are Dispatched
This is the window where acting quickly matters most. Prescribed medicines are normally dispatched within 24 hours of your consultation, so a cancellation has to reach us before that happens.
- Still with us. Contact your health coach and the package is held. You are not charged for medicines that were never sent.
- Already dispatched. The shipment cannot be recalled. It is then dealt with as a return under the Refund Policy, not as a cancellation.
If you change your mind after the doctor has prescribed but before you pay, nothing further is needed — simply tell your health coach and no dispatch is raised.
6. Cancelling After Dispatch
Once a parcel has left our Faridabad facility it travels under our Shipping Policy and cannot be stopped in transit.
You can refuse delivery when the courier arrives, which returns the package to us. Whether anything is refundable then depends on the goods coming back sealed and fit for restocking — see sections 3 and 4 of the Refund Policy for what we can and cannot take back, and why.
7. Stopping Treatment Mid-Course
Ayurvedic treatment is a course, not a single purchase, and you may stop it at any time. You are never obliged to continue, and no fee is charged for ending treatment.
- Medicines already dispensed to you are not refundable. They were prepared and sent for your own prescription, and once the pack is opened they cannot be given to another patient.
- Sealed items not yet sent can be cancelled, and any payment held against them is refundable under the Refund Policy.
- A follow-up already included in your consultation stays available to you for its 7-day window even if you decide not to continue.
Before you stop, please tell your doctor. Stopping some treatments abruptly is itself a health decision, and one conversation is usually enough to make the change safe.
8. When Aksa Cancels
If we cancel an appointment, your doctor becomes unavailable, or a clinic is closed, you are offered another slot at no cost or a full refund of the fee for that consultation — your choice, never ours alone.
Clinic hours are published on each clinic page, and both branches are open every day. A cancellation on our side is not treated as a missed appointment on yours.
9. What Is Deducted When You Cancel
Where a cancellation is accepted, the amount is returned in full, less the transaction fee the payment gateway retains on the original payment. That deduction is the processor’s charge for taking and reversing the transaction — it is not an Aksa cancellation fee, and we pass back everything remaining after it.
Where payment is collected as cash at the door, there is nothing to reverse and no charge is raised.
Consultation fees themselves are not subject to any separate cancellation charge when proper notice is given.
10. How to Cancel
Use whichever channel will reach us fastest, and give your name, the date and time concerned, and what you want cancelled:
- Your health coach — the quickest route, and the only person who can hold a dispatch before it leaves.
- Phone / WhatsApp — 91 8826111667
- Email — info@aksaayurveda.com
We aim to respond within 24 hours, and to acknowledge a cancellation as soon as it reaches us. Because the dispatch window is 24 hours, a message by phone or WhatsApp is always better than email when you are trying to stop something from being sent.
11. Changes to This Policy
We may update this policy as our services change. The date at the top of this page is the date of the last revision, and a change takes effect when the revised page is published. A cancellation raised with us before a change is handled under the policy in force when it was raised.
12. Contact
Cancellation requests and questions about this policy can be sent to:
- Aksa Ayurveda — New Rohtak Road, near Liberty Cinema, Dev Nagar, Karol Bagh, Delhi, India
- Phone / WhatsApp — 91 8826111667
- Email — info@aksaayurveda.com
The other policies that govern our services: