1. What This Policy Covers
This policy covers the delivery of the prescribed medicines and wellness products an Aksa doctor sends you after your consultation, within India and internationally.
Aksa does not run an online shop. There is no cart, no checkout and no order you place yourself. Your doctor decides the formulation, dosage and duration, and your health coach arranges despatch with you — so the practical details of a shipment are always settled with the person handling your case, not through a self-service portal.
Cancelling before a package leaves is covered by our Cancellation Policy, and returns or refunds afterwards by our Refund Policy.
2. Dispatch
Prescribed medicines are dispatched within 24 hours of your consultation from our own HACCP, WHO-GMP and ISO 9001:2015 certified manufacturing unit and pharmacy in Faridabad, Haryana.
The timelines below begin when the package is dispatched, not when you are consulted. Two situations can move that slightly: a formulation that has to be freshly prepared for you rather than drawn from stock, and a prescription that needs to travel in more than one parcel. Where either applies, your health coach tells you before dispatch rather than after.
3. Shipping Charges
Delivery is included. There is no separate shipping, handling or freight charge on prescribed medicines or wellness products, in India or internationally. What you pay for is the consultation and what your doctor prescribes.
One exception, which is not ours to change: customs duty, import tax or clearance charges applied by your country on an international shipment are payable by the recipient. Those are government charges collected at the border, not shipping fees, and Aksa neither sets nor refunds them.
4. Your Delivery Address
Your shipping address is taken down by your health coach when your prescription is ready to be sent, and your phone number is captured when you first contact us. There is no address form on this website to fill in.
Please give the coach all of it: a complete pin code or postal code, a house or flat number, a landmark, and a mobile number that is switched on and reachable on the day. Couriers fail on missing landmarks and unreachable numbers more often than on anything else, and a delivery that fails because an address was incomplete has to be re-dispatched.
To change an address, tell your health coach before dispatch. Once a parcel is with the courier we cannot redirect it, though we can ask for a re-delivery to the same area.
5. Delivery Timelines Within India
- Generally 5-7 business days from dispatch, depending on your location.
- 7-10 days where your area is not served by our regular courier partners and the package goes by Value Payable Post or Speed Post through India Post.
- Minimum 10-12 business days for orders from North East India.
These are business days, so Sundays and public holidays are not counted, and festival weeks, weather and regional disruptions add time. They are honest estimates rather than guarantees — your medicines are usually with you inside the window, and where they will not be, your health coach will tell you first.
6. International Delivery
International shipments generally take 15-20 days from dispatch.
Flight availability, import clearance and the customs rules of your country sit outside our control, and they — not the courier — usually decide the final day. In some countries you may be asked to provide documents or to coordinate directly with customs or the local post office; where that happens we will keep you informed with whatever information we have.
Some countries restrict or refuse the entry of Ayurvedic or herbal preparations. Before you arrange an international consultation, tell your health coach your country so we can confirm that a shipment can actually reach you, rather than discovering it after dispatch.
7. Tracking Your Shipment
Your health coach sends you the waybill or courier tracking number as soon as the package is dispatched. You use that number on the courier’s or postal service’s own website to follow the shipment.
There is no order account or tracking portal on this website — the waybill number is the tracking, and it comes to you directly.
Scans are not always posted the moment they happen, so a number can show nothing for a day or two while the parcel is genuinely moving. If tracking shows no movement for longer than that, message your health coach with the waybill number and we will chase the courier rather than ask you to.
8. Delivery Attempts and Failed Delivery
The courier will normally attempt delivery and, if nobody is available, leave notice and try again or hold the parcel at a local centre for collection. Answering the phone on delivery day is the single most reliable way to avoid a failed attempt.
If a parcel cannot be delivered and comes back to us, your health coach contacts you to arrange re-dispatch. Where a return reaches us with the packs still sealed and fit for restocking, the money position is handled under the Refund Policy; where medicines have been out of our control and in transit for an extended period, we assess whether they can still be dispensed before sending anything back to you.
9. Receiving Your Medicines
- Check the seal before you accept the package. If a pack is broken, leaking, swollen, damp or appears to have been opened, refuse it or photograph it and tell us the same day.
- Check the contents against your prescription. If something is missing or is not what your doctor prescribed, contact your health coach before taking anything.
- Store as labelled. Keep medicines out of direct sunlight and heat, away from moisture, and out of the reach of children.
- Take what your doctor prescribed, for the duration advised. Do not share a pack with another person, even if their symptoms look similar.
Damaged, defective or wrongly dispatched items are replaced or refunded under sections 3 to 5 of the Refund Policy, within 7 days of receipt.
10. Changes to This Policy
We may update this policy as our courier arrangements, manufacturing or the rules on shipping medicines change. The date at the top of this page is the date of the last revision, and a change takes effect when the revised page is published. A shipment already dispatched is handled under the policy in force when it left us.
11. Contact
Delivery questions are quickest with your health coach. Otherwise:
- Aksa Ayurveda — New Rohtak Road, near Liberty Cinema, Dev Nagar, Karol Bagh, Delhi, India
- Phone / WhatsApp — 91 8826111667
- Email — info@aksaayurveda.com
The other policies that govern our services: