1. Who We Are
Aksa Ayurveda is an Ayurvedic practice that consults patients by video and at its two Delhi clinics, prescribes medicines manufactured at its own facility in Faridabad, and delivers those medicines to patients in India and abroad.
This policy covers aksaayurveda.com and the communication channels we use with you — telephone, WhatsApp and email. It does not cover third-party websites we link to, or the practices of payment processors, courier services and the map and video services embedded on our pages, each of which has its own policy.
Questions about this policy can be sent to the contact details in section 13.
2. Information We Collect
What you give us on this website. Our appointment forms ask for two things: your name and your 10-digit mobile number. When you submit, we also receive the address of the page you were on and the kind of appointment you selected (clinic, video or phone).
Because our pages are organised by condition, the page address can indicate the health topic you were reading about — for example a joint or a liver page. The symptom checklists on some condition pages are calculated in your browser only; the boxes you tick are not sent to us.
What we do not collect through this website. Our forms do not ask for your email address, date of birth, gender, postal code, password, bank account, card number or any biometric information. There is no account, no login and no shopping cart on this site.
Health information. Your medical history, reports, images and examination findings are recorded by the Aksa doctor in your consultation record, and are shared with you and our health coaches through phone, WhatsApp or email — not through the website forms. This is sensitive personal data and we treat it accordingly.
Information collected automatically. Our servers and hosting provider record standard technical data such as your IP address, browser type, the time of your visit and the pages requested. Your IP address is also used briefly to limit repeated form submissions.
We load no analytics, advertising or behaviour-recording scripts, so nothing about how you move around the site is sent to Google, Microsoft or any advertising network. The only third-party content on our pages is the embedded map and video players described in section 6.
3. How We Use Your Information
- To arrange your consultation: confirming a slot, sending the reminder, and connecting you with the doctor and your health coach.
- To diagnose and treat you: reviewing your history and reports, prescribing medicines, and preparing your diet and lifestyle plan.
- To dispatch and deliver your prescribed medicines, which requires your name, address and phone number to be given to the courier.
- To follow up on your treatment, including the 7-day free follow-up included with every consultation.
- To process payment through our payment link, and to issue receipts.
- To answer enquiries you send us, and to respond to complaints.
- To keep the website working, understand general usage, and prevent abuse or spam.
- Where you have agreed to it, to contact you about treatments, products or health information that may interest you.
By submitting one of our forms you agree to be contacted by Aksa Ayurveda representatives over call, SMS, WhatsApp and email at the number you provide. You understand that this overrides the DND or NDNC registration on that number.
4. How We Store Your Information
Appointment requests submitted on this website are written to a spreadsheet hosted by Google, which our care team reads to contact you. The record contains your name, phone number, the page you submitted from, the appointment type, the date and time, and the details you typed.
Consultation records, prescriptions and reports are held in our patient records system, accessible to the doctors and care staff who need them for your treatment.
Our systems are operated by providers whose servers may be located in India or in other countries where those providers operate. Where your information is processed outside India, we expect the same standard of protection that we apply in India.
5. When We Share Information
We do not sell your personal information, and we do not disclose it except in the limited circumstances below.
- Within Aksa. Your details are shared between our health coaches, clinic staff and the prescribing doctor as needed for your treatment.
- Doctors and practitioners. Aksa doctors and their teams are bound by professional duties of medical confidentiality.
- Service providers. We share only what each provider needs to do its work: couriers and postal services receive your delivery name, address and phone number; our hosting, spreadsheet and messaging providers receive the data those services require. We do not pass your information to analytics or advertising networks, because we use none.
- Payment. Card, UPI and bank details are entered on the payment gateway’s own secure page. That gateway acts independently for transaction data, and Aksa Ayurveda does not receive or store your full card number.
- Legal requirement. We may disclose information where we are required to do so by law, a court, or a competent government or law-enforcement authority making a valid request, including for the prevention, detection or investigation of offences.
- With your consent. In any other case, only after you have agreed — for example when you ask us to send your records to another practitioner.
6. Cookies and Tracking Technologies
Our own application code does not create cookies, and we store nothing in your browser’s local storage. There is no account, no offline component and no push-notification service.
We load no tag manager, analytics, heat-map, session-recording or advertising scripts on any page. No company is told which of our pages you read in order to follow you with adverts elsewhere or to record how you move around our site, so there is nothing for you to opt out of on our own pages.
Embedded content. Two services are asked for directly by the pages you visit, because they show you something you came to see:
- Google Maps — the location map on our clinic and contact pages. When a map loads, your IP address is sent to Google and Google may set its own cookies.
- YouTube — the patient videos on our about-us page, our treatment page and some condition articles. When a player loads, your IP address is sent to YouTube and Google may set its own cookies.
These two are operated by Google under its own policies, which we do not control, and the identifiers Google sets can be used across websites, not only ours. We do not give Google your name, phone number or medical information; what it receives is visit and device data.
Your choices. Because nothing is recorded on our pages, we do not interrupt you with a cookie-consent banner. If you would rather not load the map or video embeds, turn on your browser’s tracking protection, or block maps.google.com and youtube.com requests with an extension. None of this affects your ability to book a consultation.
Fonts, stylesheets and images on this site are served from our own domain, so browsing our articles makes no third-party font or content-delivery request.
7. Data Security
We apply technical and organisational measures that we consider reasonable for the type of data we hold: the website and our form submissions are served over HTTPS, access to patient records and to the appointment spreadsheet is limited to staff who need it for their work, and repeated form submissions from the same network address are automatically rate-limited.
Transmission over the internet is never completely secure, and we cannot guarantee the security of information sent to us; we will protect it once it reaches us. Please do not send sensitive medical information to us by ordinary email unless you have agreed that channel with your health coach.
8. How Long We Keep Information
We keep personal and health information only for as long as it is needed for the purposes described in this policy — principally your ongoing treatment, the delivery of prescribed medicines, and our legal and professional obligation to maintain medical records.
Appointment enquiries are retained until they have been dealt with and for a period afterwards that lets our care team follow up with you. Records that we are required by medical, tax or other law to keep are retained for the period that law specifies, and we will not delete those on request while the requirement stands.
You may ask us to remove your details at any time using the contact details in section 13; where we are able to, we will do so, and we will tell you if a legal obligation prevents us.
9. Your Rights and Choices
Under India’s Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you may ask us to:
- Access — confirm what personal information we hold about you and receive a copy of it.
- Correct and complete — fix any detail that is wrong, outdated or incomplete, including your contact details and medical history.
- Erase — delete personal information we no longer need, subject to the records we must lawfully keep.
- Withdraw consent — stop the marketing or follow-up communications you previously agreed to. Withdrawing consent does not affect processing already carried out, and may mean we can no longer provide the service that required that consent.
- Nominate — nominate another individual to exercise your rights in the event of death or incapacity.
- Grieve — complain to us, and if you are not satisfied, to the Data Protection Board of India.
There is usually no charge for a request. We may need to verify your identity before we act on it, and we aim to respond within 24 hours of receiving a message, and to complete any action within a reasonable time.
You can also exercise choices directly: our forms are optional, you may decline to provide any field, and you can use your browser settings to refuse third-party cookies.
10. Booking for Someone Else
Many patients are booked by a family member. If you submit details for another person — a child, a parent, or a patient you care for — you confirm that you are authorised to share their information and that they agree to you doing so.
We do not knowingly collect information directly from children. Where a child is treated, the consultation record is held for the child and the parent or guardian deals with us on their behalf.
11. Links to Other Websites
This website links to third-party sites, and some pages embed content from YouTube and Google Maps. Those parties collect, use and disclose information under their own rules, which differ from ours. This policy does not cover them. We recommend you read their privacy policies before providing them with information.
12. Changes to This Policy
We may update this policy as our services or the law change. The date at the top of this page is the date of the last revision. Material changes will be signalled on this page, and where a change affects how we use health information we will tell patients under treatment through their health coach. Continued use of the website after a change means you accept the revised policy.
13. Grievance Officer and Contact
Grievances about the handling of your personal information, and any request under section 9, should be sent to our Grievance Officer:
- Grievance Officer, Aksa Ayurveda — New Rohtak Road, near Liberty Cinema, Dev Nagar, Karol Bagh, Delhi, India
- Email — info@aksaayurveda.com
- Phone / WhatsApp — 91 8826111667
We aim to acknowledge a complaint within 24 hours and to resolve it within a reasonable time.
The other policies that govern our services: